Common questions
What customers ask before ordering.
Clear answers for sports guards, night guards, scan appointments, STL files, and choosing the right custom product path.
Scan review
We check whether the STL or clinic scan is usable before production guidance.
Product choice
Sports guard, night guard, and smile jewelry paths are separated for cleaner decisions.
Artwork setup
Names, numbers, team colors, symbols, stones, and finish direction can be reviewed.
Care support
Customers receive basic cleaning, storage, fit-check, and reorder guidance.
How do I order a custom sports mouthguard?
Choose the sports guard path, search for a nearby dental clinic that can make an intraoral scan, then send the scan file or clinic details to Aelio. We use that digital fit data to guide design, customization, and production.
Can I order without taking a home impression?
Yes. The recommended path is a clinic scan because it avoids messy trays and gives cleaner digital data. If you already have a valid STL scan from a dentist or orthodontic provider, Aelio can review it before production.
What should I search to find a nearby dentist?
Search for terms like intraoral 3D dental scan, digital dental impression, sports mouthguard scan, night guard dentist, or custom mouthguard dentist with your city or ZIP code. The page search tool builds that query for you.
Do night guards stop teeth grinding?
A night guard is mainly used to help protect teeth from grinding or clenching wear. It does not diagnose or cure the cause of bruxism, so customers with pain, jaw symptoms, or ongoing grinding should speak with a dental professional.
Can teams or gyms order sports guards together?
Yes. Aelio can organize team colors, names, numbers, logo direction, and repeat orders when athletes scan through cooperating clinics or provide accepted digital files.
Which product should I choose?
Choose sports guards for athletic protection, night guards for grinding or clenching protection, and smile jewelry for visual styling such as tooth gems, grillz, fangs, bars, or bridge details.
What file format is best?
STL is the simplest format to review. If your clinic exports another scan format, send the file name and screenshots first so Aelio can confirm the next step.
What happens if the scan is not clean?
Aelio will flag common issues such as missing margins, holes, unclear bite surfaces, or incomplete arches. The customer may need a new scan before production.
How do I request colors or artwork?
Send colors, team names, numbers, logo direction, reference photos, or stone placement notes through WhatsApp or email before final design review.
Where is the full technical FAQ?
The full FAQ and technical support guide is on the dedicated FAQ page, including scan, fit, care, reorder, shipping, and support-channel notes.
